Privacy Policy
How we protect and handle your personal information at Shyam Flower Centre.
1. Information We Collect
We collect personal information directly when you place enquiries, custom bouquet requests, or query submissions on our site. This includes your name, phone number, delivery address, message card details, and selected flower arrangements. Since we process bespoke flower orders directly over WhatsApp or phone calls, we do not request or store any financial credentials, card numbers, or online bank login credentials on our servers.
2. How We Use Your Information
The data collected from our custom builders and query forms is used exclusively to:
- Consult and finalize bouquet customization choices over WhatsApp or telephone.
- Schedule, prepare, and accurately deliver your flowers to the recipient in Siliguri.
- Respond to custom setup queries (such as wedding or balloon venue decorations).
- Send newsletter updates if you opt-in to subscribe to our list.
3. Sharing of Information
We respect your privacy. We never rent, sell, or trade customer information to third-party marketing companies. Your details are shared only with our local delivery riders to facilitate the preparation and dispatch of your fresh flowers.
4. Security Standards
We implement standard SSL encryption across our entire platform to secure the details entered on our contact forms. We encourage customers to verify details securely with us during phone confirmations.
5. Updates and Contact
We may periodically update this policy. If you have questions regarding your data, please contact our privacy representative directly at lokeshagarwal748@gmail.com.